Client portals or relative access gives your business the opportunity to really offer something different and give you that edge when selling your services. A true added benefit which fully promotes transparency and the whole ethos of your business.
Access to the information is totally under your control and you, the home care provider can decide what is and is not visible through the portal.
This is not for everyone and has been designed with todays’ employee in mind. Some of your service users will have relatives that work away or live further afield. The client portal allows access to data, such as a support workers arrival and departure time, confirming that your relative has received the care due in any given day/week/month. In addition to this, it further confirms that the delivered care is what has been agreed and funded/paid for.
The ability to view notes regarding general information or even concerns can be viewed if required, with the added benefit of being able to leave message/communicate direct with office allows improved communication and a feeling of being connected to the service provider.