Our Support and Commitment to You
When your business relies on a software solution, you need to know someone is there to help!
From our initial demonstration through implementation and training to on going technical support, the CareFree team are always on hand to help where necessary.
Our dedicated team will offer guidance and assistance to ensure you are getting the most out of the system, which will help in the effort to save you both time and money, allowing you to concentrate on other pressing matters.
Our technical support team answer your calls personally and talk you through “How do I” and any “queries” you may have in regards to the software – the personal touch ensures that we fully understand your query and/or requirement and ensures that we can resolve your call in the best time possible.
Wherever possible we like resolve issues whilst on the call with you and utilise remote software to log in to your screen and advise how things operate or make the required changes.
We are extremely proud of our support reputation within the industry and sincerely believe we are second to none…. This is further confirmed with our client retention figures which is in excess of 99% over the past 14 years.
Without the right support, you cannot run your business effectively and efficiently. Ask our existing customers/partners about their experiences, this is the true test.
Our company ethos is based around you “the customer”. We are also extremely passionate about the people we employ, as we believe that having happy and well-motivated staff will ultimately increase the service they offer our clients and as such we are delighted to hold the “Investors in People – Silver Award”.