Support

When your business relies on a software product, you need to know someone is there to help.

We at CareFree understand that supporting the product is an essential part of our business, the service we provide is the building blocks of CareFree and believe we are second to none within the industry – this is proven with our 99.4% client retention, which is something we are extremely proud of and strive to achieve at every opportunity.

Our dedicated Support Team are always more than happy to help, during the core hours of your business you will be able to speak to one of the team to ensure the understanding of your query/issue is correct.

On contacting support, you will be given a unique reference number that can be used throughout the process until resolution and should you have any questions in the future, this can be recalled with all the relevant details.

You may require further assistance from the technical team, where we will remotely connect to your system – a member of the team will supply you with 6 digit code which should be entered into the box below and pressing the “Connect to Technician” button.

Our core business hours for technical support are Monday to Friday 8-30am till 5-00pm

Tel: 01924 667598
Tel: 0845 862 0405
E-mail: support@carefreegroup.com

Outside of these hours please use outofhours@carefreegroup.com where a member of the team will contact you regarding your query.

Please enter your 6 digit code in the box below.





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