Effective Date: 18th May 2026
CareFree Management Ltd (“CareFree”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how the CareFree Go mobile application (“the App”) processes information when used in conjunction with the CareFree system.
1. How CareFree Go Works
CareFree Go is used alongside the main CareFree platform.
The App allows authorised users to:
- View information provided by the CareFree system
- Submit information back into the CareFree system
- Access operational and care-related functionality securely through mobile devices
CareFree Go acts as a secure connection between the mobile application and the CareFree platform.
2. Information Processed by the App
The App may process information made available through the CareFree platform, including:
- User account information
- Operational records
- Care-related information
- Scheduling or task information
- Messages, notes, or updates submitted by authorised users
This information is processed solely to provide the functionality of the App and associated CareFree services.
3. Data Storage
CareFree Go does not permanently store personal information directly on the mobile device except where temporarily required for secure application functionality, offline operation, or performance purposes.
Information submitted through the App is transmitted securely to the CareFree platform where it is managed by the organisation using the CareFree system.
4. Data Retention
Data processed through CareFree Go is retained within the CareFree platform according to the policies and retention settings of the organisation using the system.
Any temporary technical, diagnostic, or cached application data held by the App or supporting services is retained only for as long as necessary to:
- Maintain application functionality
- Support secure access
- Diagnose technical issues
- Improve application stability
- Meet legal or regulatory obligations
5. Data Deletion
Users wishing to request deletion of information submitted through CareFree Go should contact their organisation administrator or:
Deletion requests will be reviewed and handled in accordance with applicable legal, safeguarding, and regulatory obligations.
Some information may need to be retained where required for:
- Legal compliance
- Safeguarding obligations
- Audit requirements
- Regulatory record keeping
6. Analytics and Diagnostics
The App may use standard platform services for:
- Crash reporting
- Diagnostics
- Performance monitoring
- Security monitoring
These services may process limited technical information such as:
- Device type
- Operating system version
- Application performance data
- IP or network-related information
This information is used solely to maintain and improve the reliability and security of the App.
7. Data Sharing
CareFree Management Ltd does not sell user data.
Information may be processed by trusted infrastructure and technology providers solely for:
- Hosting
- Security
- Technical support
- Application performance monitoring
8. Security
We implement reasonable technical and organisational measures to help protect information processed through the App from unauthorised access, misuse, or disclosure.
However, no electronic system can be guaranteed completely secure.
9. Third-Party Services
The App may rely on third-party platform services including:
- Google Play Services
- Android operating system services
- Apple App Store services (where applicable)
These services may process technical information according to their own privacy policies.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updated versions will be published on this page with a revised effective date.
11. Contact Us
If you have any questions regarding this Privacy Policy or data handling practices, please contact:
CareFree Management Ltd
Flexspace Wakefield
Monckton Road Industrial Estate
Wakefield
WF2 7AS
United Kingdom
Email: support@carefreegroup.com