Introducing CareFree’s Business Relationship Manager (BRM).
Hi, my name is Dan Harrison and I’ve been working at CareFree for nearly 4 years. I was a trainer for our systems for two of those years so I got to know some of our customers really well. As a result, that experience has also helped me in my current role as Business Relationship Manager as I can assist with some of the more complex queries regarding our system. I also love chatting and getting to know people so this is a perfect fit for someone like me!
My role is to look after our customers and make sure CareFree fulfils our commitment to you. It’s also about fostering relationships and making sure you’re happy with the service you receive. Unfortunately, I haven’t been able to visit our customers due to Covid this year. Whilst I have done my best to help them virtually, I’m hoping the vaccine will allow me to get out and see you all in 2021.
My work is all involved around projects. These include testing our new products internally or helping customers with a complex integration that they want to happen with our software. Some projects are more complex and require more time but I will also pick-up jobs from our support team when more time is required on a particular task.
By working very closely with our customers and our internal departments, it helps me bridge any gaps to provide a seamless service.
My goal for 2021 is to speak to our customers and identify any issues I can help you with. Therefore, if you do have any suggestions, please give me a shout and we can have a chat about it, with the intention of moving that idea to reality.